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Frequently Asked Questions
Ordering, shipping, storage and our research-use policy, answered. Still stuck? Our US-based team is one email away.
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Ordering & Payment
Payment methods, discounts and rewards.
Credit and debit card, Apple Pay, Google Pay, Zelle and Cash App. If you choose the card option, your order is placed first and a secure payment link appears on your order confirmation and in your order email — that link also accepts Apple Pay and Google Pay. Zelle orders receive a 5% discount, applied automatically at checkout.
Yes. Buying several of the same product lowers its price automatically at checkout: 5% off each at 3 or more, 8% off at 5 or more, and 12% off at 10 or more. Quantities of different products are counted separately, and paying by Zelle takes a further 5% off the order.
Yes. About a week after your order is completed we email you an invitation to review it. Every review earns a 10% discount code for your next order, whatever rating you give.
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Shipping & Delivery
Dispatch times, tracking, local delivery and packaging.
Orders placed before 12:00 PM ET on a business day are dispatched the same day, Monday through Saturday, excluding holidays. Anything after that cut-off goes out the next business day. Standard shipping anywhere in the United States is a $15 flat rate, and orders over $200 ship free.
Yes. We ship to every state in the United States from our own inventory in Texas. We do not ship internationally.
Yes. Inside the San Antonio city limits we deliver to your door on Tuesdays and Thursdays from 5 PM to 9 PM and on Saturdays from 12 PM to 5 PM, and meeting us to collect an order is free. Surrounding areas within roughly 30 miles are covered too — enter your ZIP at checkout and the available options appear.
Sign in to My Account to see your order status and shipment tracking. If anything looks wrong, email support@lumenresearch.us with your order number.
Yes. Orders ship in plain packaging, and compounds are supplied lyophilized so they travel stably.
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Products & Storage
The catalog, storage on arrival and reconstitution supplies.
Lyophilized peptide should be stored at −20 °C for long-term storage, or 2–8 °C short-term. Once reconstituted, solution should be refrigerated at 2–8 °C and protected from light.
Yes, but only on orders shipped overnight, so the reconstituted solution spends as little time in transit as possible. Overnight shipping is paid by the customer. To request reconstituted vials, email support@lumenresearch.us with your order number.
Lumen Research offers a broad selection of high-purity, research-grade peptides, including standalone compounds and carefully formulated blends, alongside the laboratory supplies needed to work with them. Every product is pharmaceutical-grade and handled under strict quality controls. Each product page lists the stated purity for that compound. Our catalog is strictly intended for laboratory research use.
Bacteriostatic water and syringes, both stocked in the catalog: Hospira bacteriostatic water (30 mL) and 31G 1 mL syringes. Our reconstitution guide walks through the laboratory procedure.
Every compound in the catalog has a plain-language guide to its published research in our research library, with the studies cited.
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Research Use & Policies
Research-use policy, damaged orders and returns.
Email support@lumenresearch.us within 7 days of delivery and we will review it and put it right, which normally means sending a replacement. Please note that outside of that, all sales are final — we do not accept returns, because we cannot verify how a compound has been stored once it has left us.
All products sold by Lumen Research are strictly intended for research use only and are not approved for human consumption.
Lumen Research launched as Lumen Peptides, and that name still appears on some vial labels. It is the same company and the same products.
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Still have questions?
Email Support
Real people, based in the US, usually replying the same business day.
support@lumenresearch.us